Working with Joseph McGinnis has made a lasting difference for me and my team at CertaPro Painters of Tacoma.
I care deeply about my people, and I'm passionate and direct. Joseph helped me better understand each person and become more thoughtful about how I communicate, support them, and hold them accountable.
His personalized leadership guides and our team's four-hour class introduced UCAT—Understanding, Commonality, Appreciation, and Trust. Four months later, we're still using those lessons to improve our interactions with customers, coworkers, and the people in our lives outside of work.
The feedback from my team shows how those lessons are taking hold. Noah shared, "I've been trying to let customers fully finish, and pick up more on their actual issues or concerns." Meghan is asking customers an extra question or two to better prepare our estimators for their appointments. Leticia and Milena are more intentional about building trust with coworkers, painters, and customers. Jeremiah is giving his team more ownership while maintaining accountability for their goals. My entire staff is applying what they learned at home, too.
All of this means a lot to me. Joseph's work continues to influence how we listen, communicate, and lead.
I wholeheartedly appreciate Joseph and recommend him and MAC Unlimited Coaching to anyone looking to grow as a leader, strengthen their team, and improve their relationships—at work and at home!